L’Eclair de Genie is the trading name of Full Smile Limited.
I. Online Shopping
1.1. We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.
1.2. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.
II. Acceptance of your Order
2.1. Shortly after you have placed an order with us, an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from L’Eclair de Genie.
2.2 All product requests are subject to being accepted by L’Eclair de Genie. L’Eclair de Genie reserves the right to turn down any order for reasons of stock insufficiency, of incomplete customer information, or for any other lawful reason. We undertake to inform you within two (2) working days following your order if we encounter any problem in fulfilling your order.
2.3. Once your order has been placed, cancellations or modifications will not be accepted. However, in exceptional situations, we will try to honour your requests for changes. In no event can a change be made once your shipment has been accepted by the shipper.
III. Pricing Policy
3.1. All prices shown on the website are in HK$. Prices may change and offers may be withdrawn at any time.
3.2. Shipping is from Aberdeen. Shipping charges, which are payable by our customers, are extra, and vary by destination. For further information, feel free to contact us.
IV. Payment at time of order
4.1. All on-line purchases are subject to immediate payment using credit cards or Paypal. We are unable to offer any discounted terms.
4.3. All on-line purchases are calculated in HK$. If your payment is made in a different currency, your final cost will depend upon the rate at which your bank card company exchanges your currency for the HK$ and any additional fee charged for such exchange by your bank card company. The exchange rate may be fixed by your bank card company on a day other than the day on which you request product. Invoices are available upon your request. We recommend that you download and print this documentation for your records.
4.4 The invoice corresponding to the order placed via the website can be sent upon request. Please email us at firstname.lastname@example.org
V. Product Availability
The website provides an indication only of the availability of products and services. This becomes definitive only upon confirmation of the order.
5.1. We feature products on our website that have been carefully selected for Online Shopping.
5.2. Once an item is sold out it will be taken off the website at the earliest opportunity. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, it will be only made with the customer's prior consent.
VI. Delivery of products
6.1. Product shipping
61.1. Our sealed parcels are specially prepared by L’Eclair de Genie for shipping. They are tamper-resistant and well-suited for normal handling by our shippers.
6.1.2. THE CUSTOMER IS RESPONSIBLE FOR EVERY ASPECT OF THE NAME AND ADDRESS OF THE RECIPIENT, WHICH MUST BE ACCURATE, PRECISE AND COMPLETE (DOOR CODE, FLOOR NUMBER, TELEPHONE NUMBER ETC) in order for delivery to be carried out under normal circumstances. L’Eclair de Genie cannot be held responsible if a delivery is returned as a result of an error in the address, or if delivery is not possible to the address indicated. IF THE DELIVERY IS RETURNED, OR IS IMPOSSIBLE DUE TO MISSING INFORMATION OR AN ERROR IN THE ADDRESS, ALL REDELIVERY COSTS WILL BE CHARGED TO THE CUSTOMER.
6.1.3 After we confirm your request, we will tender it to the shipping services we of our choice with delivery instructions to your designated delivery location. All reasonable efforts will be made to assure prompt delivery of your order. Although we can assure delivery to the proper location, it is up to you to verify receipt with the delivery service. Failure to identify properly to the shipper problems upon delivery may result in your inability to pursue a claim. Most of our shippers require a signature upon delivery. Once the product is delivered, we cannot be responsible if it is lost or damaged from the environmental conditions in which it is left or that develop after its delivery.
6.1.4. The Logistics Centre for the preparation and shipping of the orders is at the following address: 2A Kin Teck Industrial Building, 26 Wong Chuk Hang Road
6.1.5 WHERE THE RECIPIENT OR ANOTHER PERSON ABLE TO TAKE DELIVERY OF THE PRODUCTS IS ABSENT, THE DELIVERY SERVICE WILL LEAVE A CARD TO ADVISE OF A MISSED DELIVERY at the delivery address indicated by the customer, inviting him/her to collect the products. In no circumstances will L’Eclair de Genie be held responsible for any possible deterioration in the products caused by late collection from the delivery company.
6.2. Shipping time
6.2.1. Delivery times depend on the country of destination.
Only available in our store in PACIFIC PLACE and PRINCE’S BUILDING!
Order before 2pm for next day delivery!*
From Monday to Friday
(*For our Regular Collection)
Order online or send us an email at to be delivered in Hong-Kong Island, Kowloon and on New Territories!
GROCERIES AND ACCESSORIES:
Monday to Thursday: Order before 2pm for Next Day Delivery
Friday, Saturday and Sunday orders: Deliveries on Tuesdays
ECLAIRS: Please contact us at for more information!
6.2.2. Deliveries are made Tuesdays to Friday (excluding bank holidays).
ORDERS RECEIVED AFTER 2PM GMT WILL BE PROCESSED AND SHIPPED THE NEXT BUSINESS DAY.
6.2.3. L’Eclair de Genie will not be responsible for delays caused by events beyond its control, including strikes, natural disasters, or terrorism.
SHIPPING MAY TAKE LONGER DURING BUSY HOLIDAY SEASONS (CHRISTMAS, VALENTINE'S DAY, AND EASTER).
VII. Transfer of ownership ; Transfer of risk.
- Transfer of ownership of the products into the customer’s possession takes effect only once the price has been paid in full by the customer.
- L’Eclair de Genie insures against all risks of loss or deterioration of the products until the products are delivered to the recipient. Risks are transferred therefore from the time that the recipient takes delivery of the products.
8.1. L’Eclair de Genie prides itself on its high level of products and its service. If you have a criticism or a complaint, please contact us at once. We will work hard to make you happy, but need your help in order to do so. Customers receiving a parcel from us should inspect it upon receipt to make sure it is consistent with the order and that there are no obvious flaws. Damage claims should be clearly recorded, dated and signed on the delivery invoice.
8.2. All claims must be made within 24 hours of product delivery. Claims received by L’Eclair de Genie after longer delays may not be honoured. Claims should be sent to our Customer Service Department, by email or by postal service offering proof of delivery of the parcel to L’Eclair de Genie. The address for claims is as follows:
2A Kin Teck Industrial Building, 26 Wong Chuk Hang Road – Hong Kong
8.3. All claims must be motivated and accompanied by an explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, L’Eclair de Genie at its own discretion will determine the appropriate remedy, including a refund of payment or a reshipment of product.
8.4. L’Eclair de Genie SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OF CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMIT, LOSS OF PROFITS, REVENUE OR OTHER BENEFITS ARIASING FROM OR RELATED TO A BREACH OF THIS AGREEMENT, OR FOR CLAIMS AGAINST YOU BY ANY THIRD PARTY.
9.1. Returns will be accepted by L’Eclair de Genie only upon its prior express formal agreement and in no case more than 24 hours after delivery to a recipient.
9.2. Where L’Eclair de Genie accepts a return in the case of an obvious flaw or the nonconformity of the products delivered with an order, L’Eclair de Genie will allow the free replacement of the product or the return of the amount paid by the consumer. By accepting such, the consumer and any other party involved therewith (including the purchaser, where the consumer has received the L’Eclair de Genie product as a gift), agrees to waive any additional claims it may have, including for interest and other payments.
X. Right of access and correction
Because of our concern with the protection of your private life and information personal to you, L’Eclair de Genie treats with the strictest confidentiality all personal information it receives about you. In connection with your purchases, we will request from you only the information (including name and street and email addresses) necessary to fill and follow-up with your order. Information you give online goes to a secure server and is immediately encrypted.
10.2. Your rights
Consistent with French Information and Liberty Law dated 6 Jan 1978, you have the right of access to the information you have provided on our website. You also are encouraged to tell us how we can keep you up-to-date with our product line, especially seasonal specials. We would be happy to communicate with you, and to have you communicate with us, by mail, email or telephone. Our mailing address:
2A Kin Teck Industrial Building, 26 Wong Chuk Hang Road – Hong Kong
10.1. L’Eclair de Genie guarantees the quality and freshness of its Eclairs for 1 days from the time they leave our boutique in HK, so long as they are handled and stored as recommended by the materials that accompany each shipment.
10.2. EXCEPT AS SET FORTH IN THIS SECTION, MDC MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES WITH REGARD TO ITS PRODUCTS, INCLUDING ANY WARRANTIES AS TO THE FITNESS OF ITS PRODUCTS FOR A PARTICULAR PURPOSE. ANY SUCH ADDITIONAL WARRANTIES HEREBY ARE DISCLAIMED.
XII. No Resale
When you order product from us, if you are a consumer, you agree that it is for personal use (by you or other individual(s)) and that it will not be resold by you. Note: the photos of our website are not contractual.
Thank you for shopping with us.
FULL SMILE LIMITED
Unit A 2nd Floor. Kin Tech Industrial Building 26 Wong Chuk Hang Road, Aberdeen, Hong Kong Phone: +852 2155 2715 - email@example.com